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Cape Spear Newfoundland

Hospitality and Tourism Management

Specializing in Northern, Arctic and Remote Places

scottmercs@gmail.com

Does Your Northern Business Need a Tune-up?

It can be difficult for owners and managers to take a step back and really see how their businesses operate. Do you have enough money? Where can you get more? Do you need investors? Are your staff content? How is your guest service? What is your key motivation for opening, running and managing your chosen business? What is your brand essence; what do you do, or should you do, better than everyone else in the market?

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Business Tune-up

We'll take a look at your sales and expenses, your marketing plan (or lack thereof!), your food and beverage operation, your staff, customers and physical plant, and let you know what is good, bad or needs improvement.

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On-site Training

With several years of experience managing restaurants, hotels and resorts in remote settings, I've seen and experienced just about everything, I can bring out the best in staff in any department and provide a positive training environment.

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Relief Management

Need a break, some breathing room, a vacation...? I'll fly into your community and provide interim management for your tourism business until you return from travel, hire a new manager, or train a new employee.

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Marketing and Branding

What is the essence of your tourism experience? What are the stories, sights, sounds, and cultural context of your specific region. What are your traditional foodways and how do we incorporate them into your experience?

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Special Event Management

The far north can be a difficult place to organize a special event, and planners need to work with local communities in a realistic way. From planning to execution, I can set up attainable goals, get the right staff on board and oversee the event.

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Human Resources

Do you have the right staff in place? Do you k ow what kind of person you have in mind for that hotel manager position, and do you need someone in place to train that recruit? 

Us In Numbers

Our Track Record

Igloolik, Nunavut

30

Years in Business

22

Businesses

Managed

27

Communities

Helped

500+

Employees

Trained

Sailing on Lake Ontario

People and Place

Inspiring Remote Places

Let's Build Authentic Experiences

All remote places have an intrinsic beauty that visitors want to experience. I'll help you share the stories of your people and place in a way that is authentic.

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Our Way

 Realistic Solutions

    What works in Toronto doesn't always work in Moose Factory. I've checked in and hosted thousands of guests in northern and remote communities, hired and trained hundreds of staff and worked countless 16 hour days.

     Your remote location is both a blessing and a challenge, and I can help you discover solutions that are practical and realistic. Sometimes a small adjustment works, and in other situations a larger change in approach is necessary to help your business thrive.

Our Qualities

Why Choose Us

Deep Understanding of Northern Challenges

01

Friendly Personality

02

30 Years In The Field

03

Mechanically Inclined

04

I Bring Out The Best In People

05

Not Afraid To Get Dirty

06

Electrical handyman work

What Clients Say

Igloolik, Nunavut

Let's Have a Chat

We can talk virtually, by phone or via email

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